The Dollcis name is a play on the Latin word dulcis, which means “pleasing or delightful to the senses.”
CONTACT
E-mail: info(at)dollcis.com
Post
Dollcis
29 Lamplighter Drive
Manchester, CT, 06040
Phone:
860-680-1954
(M-F between 11 a.m. and 6 p.m. EST)
ORDERS
Shipping
Priority Mail shipping for all USA customers with shipping times between 2-3 business days. International Orders will be shipped USPS Express Mail, shipping estimates 6-10 days depending on customs.
Pre-Orders
Some merchandise is sold as a Pre-Order. Those items are indicated as such in the description of the item the estimated release and ship date.
NOTE: When a pre-order is placed, you will be billed a 50% deposit immediately at the time the order is placed. This way, you are guaranteed the item. By checking out you are agreeing to be charged %50 of item cost, with balance due upon shipping.
Cancellations of Pre-Orders items will only be allowed for a 10 day period from the initial order date. Beyond that, cancellations are not allowed as these are specialty items custom manufactured as orders come in.
Returns & Exchanges
If an item needs to be returned or exchanged, please e-mail service@dollcis.com or paul@dollcis.com and notify as to the reason for the exchange within 3 days of receipt of the item. When a damaged item is reported within 3 days of item receipt, the damaged item must be sent back to Dollcis and upon damaged item receipt, a replacement will be sent out immediately. Refunds will be given only if the item is damaged and no replacement is available.